University bike sharing partner Veo is expected to return 750 Cosmo e-bikes (Class 2 Throttle-Assist) to campus beginning Monday, February 16. The company removes its entire local fleet for upkeep during the winter when ridership decreases. 

All Veo bikes are active 24/7 and use geofencing technology to turn off throttling and enforce universal campus bicycle no-ride zones (map) on the Main Quad, Engineering Quad, South Quad, Ikenberry Commons, and other select areas, such as the north campus Oval Allee. Additionally, Veo e-bikes are prohibited on the trails at the University of Illinois Arboretum.

Reporting an Improperly Parked Cosmo E-Bike

If you see an improperly parked Cosmo e-bike on campus, especially a bicycle that should be immediately moved because it blocks a sidewalk, Americans with Disabilities Act (ADA) ramp, facility entrance, curb cut, crosswalk, or driveway, please email Veo operations with a picture and exact location of the bike needing to be moved. All Veo bicycles are numbered, and that information should be included when reporting a specific concern. 

Per the bike sharing agreement with the university and cities, Veo is responsible for addressing reported issues within three hours during peak periods. However, some conditions may necessitate a more rapid response. Individuals may also move a bicycle that has fallen over or is misplaced if they are able to do so.