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Weekly Update - First Visit Free still suspended, Fix-it Stations need repair,

Posted by Sarthak Prasad on September 16, 2019

All, Still busy! I went over to the warehouse last week and picked up some of the nicer, minimally-broken bikes over there. One only needed air in the tires and a few minor tweaks to be roadworthy. It’s already on the sales floor. Will hopefully have a few more of those to churn out this week. I also returned 3 Chambana Bikes to Neutral Cycle.
We’re still suspending the First Visit Free policy here. We’ve been less than at-capacity for the first hour or two every day which is a harder sell but haven’t had too much trouble. I frankly wouldn’t mind seeing the suspension extended well into the fall as it helps to weed out people who aren’t at all interested in doing the work in the first place. I often wonder how many people are in the shop to genuinely learn and how many are here because we’re cheaper than every bike shop in town… Just something to think about.

Got more complaints about the broken fix-it pumps. One guy on the phone seemed especially frustrated since he’d been to 3 – 4 pumps across campus. I sent him over to Neutral Cycle since he was in that neighborhood already.
I have a couple interviews for some new hires this week. I already got a couple questions about Light The Night, which was surprising and welcome. I guess after 10+ years people are beginning to expect it. I also spoke with a U of I alum who’s interested in starting some similar DIY/education programming over at a small school in Indiana where he teaches. I gave him my card and flyer for TBP in case he wants to pick our brains a little more on the subject.


The numbers:
Visitors: 102
Sales: $933.60
Memberships: 18 for $540
Tires/tubes: 20 for $116


Jacob Benjamin
Manager, Campus Bike Center